QHR Strategic Service Partner Case Study
Hendry Regional Medical Center
Clewiston, Florida
Similar to the challenges
facing many critical
access hospitals (CAHs)
nationwide, QHR hospital
client Hendry Regional
Medical Center (HRMC),
a 25-bed CAH located
in Clewiston, FL had to
transform its reimbursement
processes to better manage
the realities of health reform.
Solution:
Working collaboratively, Quorum Purchasing Advantage (QPA) helped the hospital identify
a vendor with comprehensive revenue cycle
improvement expertise. Hospital Solutions,
Inc. (HSI) supported the mission of the rural
hospital with a community-focused revenue cycle improvement approach.
HSI services could integrate into the hospitals day-to-day
operations; in other words HSI would be a
part of the HRMC team. HRMC was confident
that HSI could deliver the innovative solutions
needed to positively impact its community and bottom line.
Outcome:
In just one fiscal year, HSI helped the hospital achieve significant results:
- Enhanced customer service through HSI's patient-focused, community outreach program
- Improved revenue--within one fiscal year HSI turned $1,987,000 of potential bad debt into $528,604 cash for the hospital
- Improved revenue cycle efficiency with a full-time employee dedicated to self-pay claims
Testimonial:
"HSI's eligibility specialist has become an integral part of HRMC. Further, HSI has helped us improve community relations while enhancing our bottom line, a commendable accomplishment in today's era of reduced reimbursement."
John Beltz, CFO
Hendry Regional Medical Center
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