QHR Strategic Service Partner Case Study

Hendry Regional Medical Center
Clewiston, Florida

Similar to the challenges facing many critical access hospitals (CAHs) nationwide, QHR hospital client Hendry Regional
Medical Center (HRMC), a 25-bed CAH located in Clewiston, FL had to transform its reimbursement processes to better manage the realities of health reform.

Solution:

Working collaboratively, Quorum Purchasing Advantage (QPA) helped the hospital identify a vendor with comprehensive revenue cycle improvement expertise. Hospital Solutions, Inc. (HSI) supported the mission of the rural hospital with a community-focused revenue cycle improvement approach.

HSI services could integrate into the hospitals day-to-day operations; in other words HSI would be a part of the HRMC team. HRMC was confident that HSI could deliver the innovative solutions needed to positively impact its community and bottom line.

Outcome:

In just one fiscal year, HSI helped the hospital achieve significant results:

• Enhanced customer service through HSI's patient-focused, community outreach program
• Improved revenue--within one fiscal year HSI turned $1,987,000 of potential bad debt into $528,604 cash for the hospital
• Improved revenue cycle efficiency with a full-time employee dedicated to self-pay claims

Testimonial:

"HSI's eligibility specialist has become an integral part of HRMC.  Further, HSI has helped us improve community relations while enhancing our bottom line, a commendable accomplishment in today's era of reduced reimbursement."

John Beltz, CFO
Hendry Regional Medical Center